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CUSTOM CARE / POLICIES

Returns & exchanges

Please Consult our FAQ´s and shipping section  to solve doubt, but if you have any other questions, please ask away.
Something is not okay with your order? please contact us, we will gladled to help you solve it out.

We don't accept exchanges or cancellations after 24 hrs of have placed an order

But please contact us if you have any problems with your order withing 24 hrs of have placed an order
RETURNS:
Please read carefully the description/info of our products, ask for more detailed pictures of the item if needed before placing any order.
We will gladly exchange your product, if the color or model is different from what was ordered. but please note that our bags are 100% hand made by a craftsman so they could have some small flaws like little  details in its manufacture that make each bag  unique
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
  • Custom or personalized orders
  • Digital downloads
  • Items on sale

 


*We accept returns, only if the buyer is responsible for the return shipping costs,
If you do not like your purchase and want to have a refund, please contact Us first before you send it back to us, you may return the product to me in the same condition as We sent you, after We received your order and they are in the same condition as We sent you, We will refund your purchase in full, the cost of the item only, refund do not including the original shipping cost.
 
¨PLEASE NOTE THAT EITHER RETURNS OR EXCHANGES CAN BE MADE ONLY WITHIN 7 DAYS OF DELIVERY. WE CAN NOT PROCEED LATER THAN THAT, WITHOUT ANY EXCEPTIONS¨.
REFUND POLICY:
If circumstances apply we can make a money refund or offer shop credit, but we are not able to reimburse shipping costs. Returns will be made only within 7 days after delivery, later than that we can not proceed, this is without any exceptions.
PROCESS:
Buyers are responsible for any return shipping costs. If the item is not returned in it´s original condition, the buyer is responsible for any loss in value. (Please make sure to provide a tracking number or use a safe shipping method, as we can`t take any responsibitily on lost items.)
Please send us a message and we will provide our returns address. 
Items must be unworn and unused to qualify for an exchange. Exchanges/Refunds will be made as soon as we receive and process your returned item. The actual time it takes to receive your exchange depends on the time it takes the product to return.
PLEASE NOTE ALL SALE, CUSTOM COLORS ITEMS AND MADE TO ORDER ITEMS NOT RETURNABLE, REFUNDABLE OR EXCHANGEABLE, THIS IS WITHOUT ANY EXCEPTIONS.
DAMAGES, LOSSES:

We do not make responsible if an item arrived damaged in transit of shipping, we pack our products the best possible to avoid such an issue. 

We do not make responsible for "stolen/non received parcels", if tracking says that was delivered in your address (zip code).

Unclaimed Parcels:
If your parcel was returned to us and you failed to contact or respond us, after one year, you´ll lost any value (there won´t be refunds or reshipments).